Aide GmbH Fundamental Statement

Since 1988, AIDe GmbH has been consistently committed to fair and collaborative relationships. These established structures, both internally and externally, are particularly reflected in our strong client relationships. Our goal as a European service provider is to meet our clients' high standards fully and to ensure optimal service. Through our specialized departments and constant maintenance of our quality standards, we have successfully collaborated with leading companies across Europe for decades.
 

Code of Conduct

Responsible and lawful conduct is fundamental to the sustainable development of our business, impacting both economic performance and corporate responsibility. Our business relationships are based on a company-wide sense of responsibility. The Aide Code of Conduct defines our core behavioral standards.
 

Quality

Quality is one of our core principles and a permanent part of our corporate philosophy, appreciated by our long-term partners. Our high standards have established us as a top service provider in our industry. Our goal is to perform all services to the fullest satisfaction of our clients. Quality awareness forms the foundation of our business activities and is supported by every employee. We maintain a Quality Management System (QMS) according to ISO 9001:2015 to optimize our service processes and meet the ever-increasing demands of our clients and employees.
 

Transparency

We are committed to a straightforward, reliable approach and promote open communication with all stakeholders.
 

Our Employees | Human Rights

With fair compensation and exceptional support, we can consistently offer a broad range of highly qualified personnel. As a staffing services provider working with and for people, we are especially committed to respecting and promoting human rights. The ethical guidelines of GVP and its member companies are embedded in the GVP Code of Conduct and Ethics. Fairness, transparency, reliability, respect, and integrity are fundamental principles of this Code. As a member of the GVP Employers’ and Business Association, we guarantee compliance with the GVP Code of Conduct, fair wages, strict adherence to legal requirements, and professional complaint management.

Child Labor

We do not tolerate any form of child labor and only work with suppliers who strictly adhere to this prohibition.

Forced Labor

We do not tolerate any form of forced labor and only work with suppliers who strictly enforce this ban.

Discrimination

We respect the rights and dignity of all individuals and strive for a work environment characterized by mutual trust and respect. All employees have equal rights; discrimination based on origin, nationality, religion, gender, disability, or age is prohibited.

Health and Safety in the Workplace

The health and safety of our employees and suppliers are of utmost importance. We work diligently to ensure everyone’s safety at their workplace and are committed to sustainably promoting the physical and mental well-being of our employees.

Right to Fair Compensation

We ensure fair and adequate compensation.

Working Hours

We promote reasonable working hours and a healthy work-life balance.

Protection of Personal Data

We respect privacy and the protection of personal data in accordance with applicable data protection laws. Personal and company data are handled with care. All employees are required to comply with external and internal data protection regulations, actively contributing to protecting personal data against unauthorized access.

Environment

Beyond legal compliance, promoting sustainability and environmental awareness is part of our corporate culture. For us, modernity, innovation, and service orientation include integrating our ecological responsibilities into our corporate thinking and actions. Renewable energy, a fleet of electric and hybrid vehicles, digitalization and paperless work, reuse and recycling, and training our employees on environmental issues are all actively implemented. Our company is ISO 14001:2015 certified for environmental management. These requirements are integrated into our business processes and fulfilled.
 

Supply Chain Due Diligence Act (LkSG)

With the introduction of the Supply Chain Due Diligence Act (LkSG), the legislature has established a framework for responsible and sustainable value creation throughout the supply chain. AIDe complies with the corporate due diligence obligations set forth in the LkSG. We implement risk management and conduct analyses to identify and mitigate potential human rights and environmental risks, as well as to prevent or remedy any violations. Through appropriate preventive measures, we also address human rights and environmental risks within our business operations and among suppliers.

We expect our suppliers to comply with all requirements regarding supply chains, human rights, and environmental regulations. These include, in particular, prohibitions on child labor, slavery, forced labor, disregard for occupational safety, freedom of association, equal treatment in employment, withholding fair wages, causing harmful soil changes, water and air pollution, excessive noise emissions or water use, unlawful eviction and expropriation of land, unlawful use of security forces, as well as the prohibition of mercury, banned chemicals, and hazardous waste handling.
 

Risk Management

Our risk management covers risk identification, analysis, and assessment, along with preventive and remedial actions. This process is continuously reviewed and improved.
 

Risk Analysis

To detect potential risks in the supply chain, we conduct thorough examinations to identify possible risks. The risk analysis is conducted regularly - at least annually - beginning in 2024 and documented for reporting purposes. Our risk management processes consider any complaints and feedback from third parties. Results of these analyses inform internal business strategies as well as supplier selection and management.
 

Control, Prevention, and Remediation

If risks are identified, appropriate preventive and remedial measures are defined, prioritized, and implemented.
 

Regular Review

Regular reviews of our compliance with the LkSG are a fixed part of our compliance management system.
 

Complaint Management

To ensure compliance with the LkSG in our business operations and supply chain, we have established a complaint process where human rights and environmental risks and violations can be reported: Whistleblower Protection Act. All complaints are received, evaluated, and handled with the utmost confidentiality by our compliance team. When possible, we reach out to the reporting party to discuss the situation and initiate necessary steps to resolve the issue.
 

Reporting

Our commitment to respecting human rights and environmental protection and implementing guiding principles is regularly reviewed by management. The compliance team provides regular and event-driven reports to management on compliance with human rights, environmental, and other LkSG obligations.
 
The full document is available for download at: Aide GmbH Fundamental Statement.